New York Times. Last year I wanted to cancel my Athletic subscription and not only do they use the positively colored buttons to cancel the cancellation flow rather than continue with cancelling, once you get to what seems like a final confirmation, it doesn't show anything to confirm it actually was cancelled. I ended up needing to wait until the next bill date to make sure I wasn't charged again. Their support was useless too.
Several years ago, the only way to cancel was over the phone. Hallmark of scumbag business.
Planet Fitness requires in-person or a mailed note for cancellation (unless you “move” to California which legally requires companies to provide online cancellation if you can sign up online)
My local gym ducked my calls, ignored my emails, and then after finally canceling, actually restarted my membership two months later. Gyms thrive on those bad with finances, people who don’t know what services they subscribe to.
Ugh that pissed me off so much! Thankfully I used paypal to subscribe, and Paypal allows me to just not pay anymore for a subscription, so I just did that.
Good to know that's not a thing anymore, i don't know how that was ever legal to allow someone to subscribe through one medium, and not allow them to unsubscribe through the same medium.
Stories like this make me thankful for my locally-owned gym, which won't even renew your membership without explicit verbal permission over the phone or in person.
It was a standard subscription from their website -- I had been a subscriber there since The Athletic first started (before NYT bought them and long before they had an iOS app).
