I hate to say it, but hospitals need medical project managers.
My wife had some minor complications after a C-Section. We must have recited our name, address, insurance provider, drug allergies, first pet's name, etc about 250 times during the 8 day stay.
The older nurses rocked. The attending physician was someone we know well and rocked.
Everyone else, from resident down to tech were not to be trusted. An incompetent tech burned my wife's arm by putting a blood pressure cuff wet with bleach. A resident waited until I went to grab breakfast to try to pressure her into a procedure that she didn't want.
> I hate to say it, but hospitals need medical project managers.
They are called GPs, or internal physicians. Dr Cox (Scrubs) is an example. The new name is Hospitalist, I think (actually, there's a push to have this as a distinct specialty, so experienced non-specialists have a better development path). If you didn't have a doctor competently managing your case, it wasn't because no-one was responsible, but the doctor who should have been managing the case wasn't.
Physicians are always at arm's length. Nurses rule the roost in the hospital -- within each unit, there is a senior RN who is really the person managing your care.
The problem is, nowadays you often move from unit to unit -- the MRI machine or w/e is an enterprise resource. So when you move from Labor & Delivery to Post-Partum, or from the ER to Imaging, etc, there needs to be some sort of liason/hand-off process between two qualified individuals. Right now that's done via clipboard and a $9/hr orderly.
My wife had some minor complications after a C-Section. We must have recited our name, address, insurance provider, drug allergies, first pet's name, etc about 250 times during the 8 day stay.
The older nurses rocked. The attending physician was someone we know well and rocked.
Everyone else, from resident down to tech were not to be trusted. An incompetent tech burned my wife's arm by putting a blood pressure cuff wet with bleach. A resident waited until I went to grab breakfast to try to pressure her into a procedure that she didn't want.