Actually, I do that all the time (tell people it will be easier to do this via email). Most of my calls are support, and it's generally MUCH quicker and more efficient doing it via email than over the phone.
I actually removed the phone number from our website 6 months ago and we just have email sales/support now. If someone prefers to talk on the phone (or in the rare case where it would be more efficient to do a phone call), I just call them back.
The problem is that I'm thinking we might be losing some customers who prefer to see a phone number they can call, so I'm considering putting our phone number back on the website. I just wish I could educate people to consider sending a 30 second email versus having a 30 minute phone call to sort out problems...
I actually removed the phone number from our website 6 months ago and we just have email sales/support now. If someone prefers to talk on the phone (or in the rare case where it would be more efficient to do a phone call), I just call them back.
The problem is that I'm thinking we might be losing some customers who prefer to see a phone number they can call, so I'm considering putting our phone number back on the website. I just wish I could educate people to consider sending a 30 second email versus having a 30 minute phone call to sort out problems...