Every time we add capacity, we max out again in a week or so.
We are 3 people total, servicing 120,000 customers. We could start wait listing new users into the service, but there are many of them who get value out of the product as it is, so it doesn't feel like the right solution.
I think the problem people have (including myself) is that the messaging around the problem is horrible. We see this error, over and over, with no solution, and a "we know" response. An update on the blog and emailed to customers, explaining how tens of thousands of people sign up per week, how you've upped your purchasing by 100% a week -- that'd go a long way. A note on solutions you've considered but can't implement would also be helpful in getting your customers on your side. People will be far more understanding if they're given a reason. Most of them want to see Coinbase succeed.
I still don't see why someone shouldn't be able to reserve a purchase, even if for a 15-minute time period. Or change the limit per-account so that more people can get a piece.
We are 3 people total, servicing 120,000 customers. We could start wait listing new users into the service, but there are many of them who get value out of the product as it is, so it doesn't feel like the right solution.