Somewhat off topic, but would you mind sharing a little about what volunteering for a hotline was like? I'm considering entering a training program to volunteer for one in my area, but am not sure I am prepared for this.
I'm not the OP, but I've worked for Samaritans (http://www.samaritans.org/) in the UK. I'd be happy to discuss by email at 7cot.10.fishpi@spamgourmet.com if that's useful to you.
