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4. Prepare people for change.

yea, he didn't seem to say "and I'll be helping here, because I'm kind of experienced with digital business" at the end of this paragraph, which I thought he was going to. It left me feeling like this letter lacked substance - why did you buy the post then, Jeff?



If he moves the attention to his track record in the digital space, people start looking at that: and Amazon has a chequered history when it comes to employees' relations.




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